A spreadsheet someone forgot
The patients who drifted away sit in a list someone opens twice a year, if that. By the time anyone looks, it is months out of date.
Backed by Clinic Admin compliance · Run by Yoonet
The patients you already cared for, coming back.
Sending the odd reminder and hoping for the best feels like ticking a box. Meanwhile, the people who should be back in your care quietly slip away.
#4821 6 month recall SMS due
#3390 Stopped coming · 14 months Email reach out
#5107 Cancelled, never rebooked SMS follow up
#2964 18 month review Email booked
Everything stays in Cliniko no patient details stored here
The ones who slip away
Every practice has patients who quietly stopped coming. People you cared for, who should still be in your care.
Not because the care was poor. Because no one’s job is to follow up the ones who drifted away — and your reception team is already stretched.
Recall, the hard way
Most practices already try to do this…
But is it really done, or
just sent and left to fall through the cracks?
sound familiar? Follow ups that depend on a quiet week
When reception is quiet, the follow ups go out. When it is busy, which is always, they do not. The people who need a nudge wait on spare time that never comes.
No memory of who you followed up
Did we already message this patient? Did they reply? Without a clear picture, everyone is a guess, and people get contacted twice, or not at all.
Privacy you’re quietly nervous about
Patient lists copied into inboxes, spreadsheets and apps no one has really checked. It works, until the day it really doesn’t.
How re:scale works
Three jobs.
One simple list.
Your patients stay in Cliniko.
Cliniko stays the system you already use. We only ever see where a patient is up to in their follow up — never their name, their notes, or their health information.
nothing leaves Cliniko →
Bringing patients back
Reach the people who quietly drifted away.
We gently get in touch with the patients who stopped coming, in your practice’s voice and at the right moment. Never a blast, just a thoughtful nudge that picks up where they left off.
- The patients who drifted away
- In your voice, at the right time
- Stops the moment they rebook
Staying in touch
Keep the relationship warm between visits.
A check in after treatment, a seasonal reminder, the gentle nudge that turns a one off into a regular. Timed to each patient’s own history, never generic.
- Check ins after treatment
- Seasonal, timely reminders
- Always in your practice’s voice
Recalls
The 3, 6, 18 month rhythm, run like clockwork.
Your usual recall rhythm, run like clockwork. No more “did anyone follow up the cancellations?” Every patient who is due is on this week’s list.
- Your 3, 6 and 18 month recalls
- Cancellations and missed appointments followed up
- Long term reviews kept on track
Run by people, not just software
It’s not another system
for your team to learn.
re:scale is run for you. The software does the heavy lifting; a dedicated team at Yoonet makes the calls and follow ups that need a real person — so recall stops being one more thing no one has time for.
Meet the team that runs it ↗- You
keep the relationship
Patients hear from your practice, in your voice. You approve the messages once; nothing goes out that isn’t yours.
- We
do the chasing
A trained Yoonet team works the list every week — sending the reminders, making the calls that need a real person, and rebooking inside your Cliniko.
- It
gets easier
Every reply tells us a little more about who to reach and when. The follow up that used to slip now simply keeps happening, week after week.
Your patients stay private
Your patients’ details
never leave Cliniko.
We work inside the system you already use. Your patients’ names, notes and contact details stay exactly where they belong — in Cliniko — and never travel into ours.
01
Their details never leave Cliniko
We work inside Cliniko itself. No names, no contact details, no clinical notes are ever moved or copied into re:scale.
02
Your practice stays yours
What belongs to your practice is kept completely separate from every other practice. Always.
03
Everything happens inside Cliniko
Every message goes out and is recorded in your own Cliniko, the system you already trust. We never build a second copy of your patient list.
04
Backed by Clinic Admin
The same careful, compliant way of working that sits behind Clinic Admin sits behind re:scale.
What re:scale gives back
The patients are already yours.
They just need a reason to come back.
Back.
the patients who quietly stopped coming, returning to your care
Full.
a diary that stays full with people who already know and trust you
Private.
nothing about your patients moved, copied, or stored anywhere new
Every practice is different. We’ll look at yours together on the walkthrough.
let’s warm it back up
Let’s get your patients
Let’s get your patients
back in your care.
A 20 minute walkthrough. We’ll look at your Cliniko together, show you the patients who have drifted away, and tell you honestly where we can help.
Built and run by Yoonet · Backed by Clinic Admin compliance